Educational coaching only — not medical, therapeutic, or healthcare advice Kinkerstraat 179, Amsterdam, Netherlands Legal Disclosure
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Privacy Policy

How Flexpolishmove collects, uses, and protects your personal information.

Last updated:

1. Introduction

Flexpolishmove, located at Kinkerstraat 179, 1057 DP Amsterdam, Netherlands, is committed to protecting the privacy and personal data of visitors to our website at flexpolishmove.world and individuals who use our walking habit coaching services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under the General Data Protection Regulation (GDPR) and applicable Dutch data protection legislation, including the Dutch Implementation Act (Uitvoeringswet AVG).

By accessing our website or submitting information through our contact form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please refrain from using our website or providing your personal data.

2. Data Controller

The data controller responsible for your personal data is:

Flexpolishmove
Kinkerstraat 179
1057 DP Amsterdam
Netherlands
Email: assist@flexpolishmove.world
Phone: +31 20 689 7887

For any questions regarding data protection or to exercise your rights, you may contact us using the details above. We will respond to your request within the timeframe required by applicable law, typically within thirty days.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you contact us through our website contact form, we collect the following personal data:

  • Full name
  • Email address
  • Message content and any additional information you voluntarily include
  • Confirmation of consent to data processing (GDPR checkbox)

When you purchase coaching services or educational products, we may additionally collect billing address, payment-related information (processed by third-party payment providers), and session scheduling preferences.

3.2 Data Collected Automatically

When you visit our website, certain technical data may be collected automatically through cookies and similar technologies, subject to your consent preferences:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited and time spent on each page
  • Date and time of access
  • Device type and screen resolution

For detailed information about cookies, please refer to our Cookie Policy.

3.3 Data We Do Not Collect

We do not intentionally collect special categories of personal data as defined in Article 9 of the GDPR, including health data, biometric data, or information about racial or ethnic origin. Our walking habit coaching services are educational and non-medical. We do not request medical histories or health diagnoses.

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis under Article 6 of the GDPR:

  • Consent (Article 6(1)(a)): When you submit our contact form and check the GDPR consent box, or when you accept non-essential cookies through our cookie banner.
  • Contractual necessity (Article 6(1)(b)): When processing is necessary to fulfil a coaching agreement or deliver purchased educational products.
  • Legitimate interests (Article 6(1)(f)): For website security, fraud prevention, and improving our educational content, provided these interests do not override your fundamental rights.
  • Legal obligation (Article 6(1)(c)): When we are required to retain data for tax, accounting, or regulatory compliance under Dutch law.

5. Purpose of Data Usage

We use your personal data exclusively for the following purposes:

  • Responding to enquiries submitted through our contact form
  • Providing walking habit coaching sessions and educational materials
  • Processing payments and issuing invoices
  • Scheduling consultations and sending appointment confirmations
  • Improving our website content and user experience through anonymised analytics
  • Complying with legal and regulatory obligations
  • Protecting our website against unauthorised access and security threats

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Data Retention Period

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: Retained for twelve months from the date of submission, unless an ongoing coaching relationship is established.
  • Coaching client records: Retained for the duration of the coaching relationship plus five years for legal and accounting purposes.
  • Payment and invoice records: Retained for seven years as required by Dutch tax legislation.
  • Cookie consent preferences: Retained for twelve months, after which you will be prompted to renew your preferences.
  • Server log files: Retained for ninety days unless required for security investigations.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share data with the following categories of recipients when necessary:

  • Hosting providers: Our website is hosted on secure servers within the European Economic Area (EEA).
  • Payment processors: Third-party payment services that comply with PCI DSS standards process transaction data on our behalf.
  • Email service providers: Used to send responses to your enquiries and coaching-related communications.
  • Analytics providers: Only when you have consented to analytics cookies, and only with anonymised or pseudonymised data where possible.
  • Legal authorities: When required by law, court order, or governmental regulation.

All third-party processors are bound by data processing agreements that require them to protect your data in accordance with the GDPR.

8. International Data Transfers

We primarily process data within the EEA. If any data transfer outside the EEA becomes necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries with an adequacy decision.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • HTTPS encryption for all data transmitted between your browser and our servers
  • Access controls limiting personal data access to authorised personnel only
  • Regular security assessments of our website infrastructure
  • Encrypted storage of sensitive data at rest
  • Employee training on data protection principles and confidentiality obligations
  • Incident response procedures for potential data breaches

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and protect your own devices.

10. Your Rights Under the GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right of access (Article 15): Request a copy of the personal data we hold about you.
  • Right to rectification (Article 16): Request correction of inaccurate or incomplete data.
  • Right to erasure (Article 17): Request deletion of your data when it is no longer necessary or when you withdraw consent.
  • Right to restriction of processing (Article 18): Request that we limit how we use your data in certain circumstances.
  • Right to data portability (Article 20): Receive your data in a structured, machine-readable format.
  • Right to object (Article 21): Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at assist@flexpolishmove.world. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

11. Children's Privacy

Our website and services are intended for individuals aged eighteen and older. We do not knowingly collect personal data from children under sixteen. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly. Material changes will be communicated through a notice on our website.

13. Contact Information

For privacy-related enquiries, please contact:

Flexpolishmove
Kinkerstraat 179, 1057 DP Amsterdam, Netherlands
Email: assist@flexpolishmove.world
Phone: +31 20 689 7887